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Customer Service

We offer the following services to keep you coming back to us:
  • Satisfaction Guaranteed.
    You must be totally satisfied with any item purchased from WolfgangCarCare.com. Our "Hassle Free Guarantee" means just that. If youíre not completely satisfied with your purchase, you may return the item in new condition and original packaging within 30 days of delivery. * Exceptions apply. See our complete Return Policy below.

  • Easy Ordering.
    Order online in our secure electronic system, or place your order by phone. International customers, please see our order instructions below.

    Call TOLL FREE, 800-547-8109 (U.S. Residents and U.S. territories)
    Mon-Fri 8:00am - 5:00pm
    Se Habla Espanol!

    If you have any questions concerning your order, you can contact us by telephone, email or fax.
    Toll Free: 800-547-8109
    Email Customer Service

  • Fast Shipping.
    Every effort is made to ship your order within 24 hours. A tracking number will be sent to your email address when the package leaves our warehouse. See our Shipping page for details.

  • Knowledgeable Sales and Support Staff.
    Our expert sales staff is on hand to assist you with your ordering and to answer any questions you may have. For assistance please call (800-547-8109) or Email Us.

    We collect sales tax on orders shipping to any state where Vision Investments LLC has a physical presence, or is otherwise required to collect tax by law. We will automatically add the appropriate state and local taxes if your delivery location is in any of the following states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NH, NV, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

    Alabama Rule 810-6-2-.90.02 - Seller has collected the simplified sellers use tax on this transaction(s) for Alabama customers and the tax will be remitted on the customerís behalf to the Alabama Department of Revenue. Sellerís program account number is SSU-R009906544.

  • Return Policy.
    Refunds are given, less shipping and handling charges, for items returned in like new condition with original packaging within 30 days of your receipt of the order.

    To return an item, call us at 1-800-547-8109 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.

  • Electronics: Returned electronics (including buffers, vacuums, and blowers) are subject to a 20% restocking fee if product has been used or opened. There is no restocking fee for a defective product returned in exchange for the same product.

    If you wish to exchange an item, please call us and weíll be happy to help you find the product you need. Please call us at 1-800-547-8109 and let us know that you will be returning an item and what item you would like instead. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.

Fast, friendly service. Highest quality products available anywhere! Completely satisfied I recommend Wolfgang. There was no put on hold to speak to knowledgeable Sales Rep for advice who understood clearly what is in their complete product line and was very helpful. Truly German American Technology at it's finest. Thanks Wolfgang

Jay, G.